The 2-minute counter is the estimated amount of time for a monitoring station to receive, process, act on, and dispatch based on an alarm signal or event. What does the 2-minute counter represent? How long is Cancel/Verify active during an alarm?Ĭancel/Verify remains active in the app until 2 minutes past the time the alarm signal was sent. Cancel/Verify is only available to individual accounts. Any logins with permission levels less than Master cannot view or use the feature.Ĭan Cancel/Verify be used with Linked Logins or Enterprise Groups? The Cancel/Verify feature is included with any type of service plan and once it is activated, only the primary login or users with Master Control on the account have the ability to interact with it. Who can use the feature once it is activated? Notifications from the app on your smartphone must also be enabled. The feature is automatically present in the app, but it is only activated on accounts that have added an Interactive service package through Brinks Home. Cancel/Verify appears for all alarm events but does not appear in the app outside of an alarm event. Whenever an alarm is triggered at the home location and the entry delay timer has elapsed, the alarm signal is sent to the monitoring station, and the Cancel/Verify message appears in the Brinks Home Mobile App. With the press of a button and without needing to wait for a call from a monitoring station, an entire situation can be resolved saving time and money. Not to mention distracting emergency personnel from potential real emergencies. Additionally, accidental dispatches can result in fines at all levels of accountability: users, dealers, and monitoring stations. You can quickly resolve an alarm situation with the press of a button whether the cause is accidental or an emergency. The Cancel/Verify monitoring station-supported feature has the potential to help reduce the number of accidental alarm dispatches made each year. A confirmation screen pops up to let users know the alarm has been confirmed.Press and hold Verify Alarm for 3 seconds.A confirmation screen pops up to let users know the alarm has been canceled.Press and hold Cancel Alarm for 3 seconds.Use the Time Remaining to quickly review video cameras or communicate with those at home.When the system is in alarm, open the Brinks Home Mobile App.Important: Cancel/Verify only appears when the panel has registered that sensors have been tripped and the system is in an alarm state. This feature add-on is included with all service levels and is available to the primary login or users with Master Control. The Cancel/Verify feature gives users the opportunity to respond to alarm events directly and to communicate to a monitoring station when the cause might be accidental or a real emergency.
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